rdytdy

New FOB and Shutdown

495 posts in this topic

 

Well it looks like the new TAB computer system is ready to fire up!

 

On Monday we’ll be launching an exciting new TAB website and mobile app, along with tens of thousands of new fixed odds betting options.

What will happen

Between 7pm Sunday, 6 January and 12pm Monday, 7 January we’ll be turning off our existing website and mobile app, and moving our customer data from the old system to the new.

During that time you will be unable to login or top up your account, place a bet or check results.  All betting services, including our website, retail outlets, and mobile app, will be unavailable while we carry out this work.

Races scheduled to take place during the outage will not be available for betting at any time on Sunday.

We’ll do our very best to complete this work as quickly as we can and expect normal services to be back up and running by 12pm.

What you need to do on day one

  • Have your username and password handy so you can login to your TAB account. If you need help with this you can call our TAB Customer Services team on 0800 102 106.

  • If you are a TAB mobile app user you will need to upgrade your app. iPhone users will be prompted to visit the Apple store to upgrade if you do not have automatic updates set on your phone. Android users will be prompted to visit www.tab.co.nz to update their app. The prompt will happen when you open the app for the first time once we’re back up and running.

  • Keep an eye on www.uppingyourgame.co.nz for any updates or information.  

If you get stuck

  • Take a look at our our FAQ section or submit your own

  • Check your inbox, we’ve been emailing you!

  • Get in touch with our wonderful TAB Customer Services team on 0800 102 106

  • Find out more at www.uppingyourgame.co.nz

We appreciate your patience and look forward to upping your game!

 

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FOB LAUNCH - MONDAY 7 JANUARY
 
Good afternoon,
 

I’m pleased to announce on Monday, 7 January we’ll be launching an exciting new TAB website and mobile app, along with tens of thousands of new fixed odds betting options.

 

Between 7pm Sunday, 6 January and midday, Monday, 7 January we’ll turn off our existing website and app, and move our customer data from the old system into the new.

 

During that time customers will be unable to log into their accounts, top up their accounts, place a bet, or result a bet - essentially - all betting services, including our website, retail outlets, and mobile app, will be unavailable while we carry out this work.

 

Races and events

We’ve planned the shutdown to ensure the minimum amount of disruption to races and events. Those which may be affected are:

 
  • 6 January, ASB Women’s Tennis Final, begins at 4pm but we expect it to be completed before we shut down.

  • 7 January, 12.58pm - Otaki Races (if launch is delayed)

  • 7 January, 1.49pm Greyhound Races, Palmerston North

 

Customers

Phone Bet usually closes at 7pm on Sunday, and the Customer Contact Centre closes at 8pm, so customer disruption should be minimal. As soon as we’re back on line we’ll reach out to customers and our industry stakeholders to announce our exciting new features and options. In addition, we’re supporting customers via a full campaign, including a range of ‘how to videos’ on our pop-up microsite.

 

This is an exciting new era for the New Zealand Racing Board, the TAB and our customers, and is the result of many months of hard work. Once launched, our customers will have access to the latest features and fixed odds betting options available in the world today.

 

I thank you for your support and patience in the last 12 months and I know you’ll join me in welcoming the added returns this new technology will bring to the industries and sporting codes we support.

 

I look forward to inviting you to log into the system once it is launched.

 

Kind regards,

John

 

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I can confirm first hand that John is indeed relaxed at the moment unless he has a double.

The one I sat near missed the Omakau  trots to indulge in a lovely lunch at Mt Difficulty.

Clearly if it was John  he feels that the Alpha testing is first class and that their will be no issues 

 

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2 hours ago, Newmarket RC said:

I can confirm first hand that John is indeed relaxed at the moment unless he has a double.

The one I sat near missed the Omakau  trots to indulge in a lovely lunch at Mt Difficulty.

Clearly if it was John  he feels that the Alpha testing is first class and that their will be no issues 

 

Love that, and sadly why does it surprise none of us.

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During that time, and for some time afterwards, customers will be unable to log into their accounts, top up their accounts, place a bet, or result a bet - essentially - all betting services will be unavailable while we carry out this work. Some services (yet to be defined) will never work as well again as they will have to be discontinued after we find we cant push shit back through a fan. We reserve the right to irretrievably lose any futures bets for events after Jan 06, all of your historic betting data, good luck lol with any multibets rolling over beyond Jan 06 and dont even ask about your myTab watchlist and notifications.

 

 

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4 hours ago, poundforpound said:

What are you all going to whinge about if the new platform is an amazing game changer ?

 

I can't see the platform doing a lot to increase gross betting revenue. My best hope is that it will reduce FOB costs significantly. The budget is for a $30m+ increase in net betting revenue this (18/19) financial year with a similar increase in net profit. The new platform is supposed to contribute to this. At this point, nearing the 6 month point for the season, it would be interesting to know if achieving that target is on track. If so, there is probably not too much to whinge about.

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4 hours ago, Leggy said:

I can't see the platform doing a lot to increase gross betting revenue. My best hope is that it will reduce FOB costs significantly. The budget is for a $30m+ increase in net betting revenue this (18/19) financial year with a similar increase in net profit. The new platform is supposed to contribute to this. At this point, nearing the 6 month point for the season, it would be interesting to know if achieving that target is on track. If so, there is probably not too much to whinge about.

I don’t understand the new platform and what it offers, so I’m a bit excited in an ignorant way.

Sort of like a tinder date Leggy, you haven’t a clue how it’ll go but you live in hope that Rachel Hunter ( on heat ) will turn up.

You and I have both been long term critics of the collective industry’s lack of investment in R&D, and technology. Well we can’t complain about this project, this is a “”biggun” and I’m hoping it’s a “goodun”.

My cynical comments about not whinging were directed at those who blame the NZRB / TAB for all our issues, they’ll be delighted if this is a flop and give no credit if it’s a beauty.

Remember Typhoon, that was the last big investment in R&D, and yes it failed, but that’s how industry works, sometimes you back a winner, sometimes a loser, ask all the big Pharmas like Glaxo etc.....90% of their drug trials come to nothing and cost plenty, but when they get one right, like Viagra, everyone’s a winner, and having completed the loop between Tinder dating, Rachel Hunter and Viagra I’ll just wish the NZRB the very best and hope they don’t do to the new F/O platform what I’d have done to Rachel Hunter.

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3 hours ago, Houlahan's Dream said:

Agreed. Almost all of my punting is via their website and it could do with a spruce up. Fingers crossed. 

I am predicting it is not worth the amount spent on it!

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3 hours ago, poundforpound said:

I don’t understand the new platform and what it offers, so I’m a bit excited in an ignorant way.

Sort of like a tinder date Leggy, you haven’t a clue how it’ll go but you live in hope that Rachel Hunter ( on heat ) will turn up.

You and I have both been long term critics of the collective industry’s lack of investment in R&D, and technology. Well we can’t complain about this project, this is a “”biggun” and I’m hoping it’s a “goodun”.

My cynical comments about not whinging were directed at those who blame the NZRB / TAB for all our issues, they’ll be delighted if this is a flop and give no credit if it’s a beauty.

Remember Typhoon, that was the last big investment in R&D, and yes it failed, but that’s how industry works, sometimes you back a winner, sometimes a loser, ask all the big Pharmas like Glaxo etc.....90% of their drug trials come to nothing and cost plenty, but when they get one right, like Viagra, everyone’s a winner, and having completed the loop between Tinder dating, Rachel Hunter and Viagra I’ll just wish the NZRB the very best and hope they don’t do to the new F/O platform what I’d have done to Rachel Hunter.

Great analogy P4P - The ironic part is that Viagra was a complete fluke. They were testing a blood pressure tablet when they found purely by chance that many men got great .......

There is a chance that this could good long term - let's hope so.

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The logic that this thing will be a winner is just plain idiocy. If it is a so called winner it will be because sports betting will increase. If the betting odds for racing become more responsive then that will be less winnings for the punter therefore a turn off. 

Nowadays betting can be looked as a marketing tool. Just what possible benefit marketing wise is there for racing by having an extra club hockey match in Belarus to bet on.

Punters migrating to sports betting means smaller racing tote pools. Smaller tote pools means even smaller pools so the promotion of sports betting will directly impact on tote pools.

But then by increasing the advertising budget some betting increase could eventuate but that will be because of advertising not the new settup. 

This is plain and simple a disaster for racing brought about a heavily stacked Racing Board of sports people led by Glenda Hughes,

I repeat a DISASTER FOR RACING

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You are 100% correct - It will only help sports betting or at least make the TAB more competitive/viable on the open sports betting market.

The issue to my way of thinking is - how much money generated from racing is being used for fundamentally a product that will not help increase racing turnover.

But can you blame the TAB - NZ racing is relevant to less than 2%(figure from a racing scribe) of our population.

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1 hour ago, Diver Dan said:

You are 100% correct - It will only help sports betting or at least make the TAB more competitive/viable on the open sports betting market.

The issue to my way of thinking is - how much money generated from racing is being used for fundamentally a product that will not help increase racing turnover.

But can you blame the TAB - NZ racing is relevant to less than 2%(figure from a racing scribe) of our population.

I think you are being quite hash (but justified) without experiencing what the new platform will initially offer.

 As a punter, I am looking forward to seeing not only what new options are available but the direction the TAB decides in allowing customer access.

To reply your question about the product and turnover. To increase your turnover, you have to get your product out to more consumers. To get more consumers, you have to broaden your access. The new software platform will allow this.

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Our product is abysmal - another argument altogether.

The new platform will not change the way most perceive NZ racing.

There are any number of alternatives - I have a/cs with Ladbrokes and Betfair.

This is just another "me too" product, I see no golden bullet.

This will not help NZ racing other than not having a "melt down" on busy periods.

I'd be very happy to be proven wrong.

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32 minutes ago, Diver Dan said:

Our product is abysmal - another argument altogether.

The new platform will not change the way most perceive NZ racing.

There are any number of alternatives - I have a/cs with Ladbrokes and Betfair.

This is just another "me too" product, I see no golden bullet.

This will not help NZ racing other than not having a "melt down" on busy periods.

I'd be very happy to be proven wrong.

Our product is abysmal - another argument altogether.

I think the product at the moment is ok. Trackside presentation to deliver is great compared to others. (USA, UK)

The new platform will not change the way most perceive NZ racing.

Subjective.  Results overseas (sales, wins) always determines the value NZ racing is held in

There are any number of alternatives - I have a/cs with Ladbrokes and Betfair.

Betting systems but again see what the new platform offers

This is just another "me too" product, I see no golden bullet.

Who knows but at least they are trying something new

This will not help NZ racing other than not having a "melt down" on busy periods.

The new platform is looking forward.

I am a software engineer and work for a NZ company who has spent millions to move to a digital platform. Why? Because we now offer our international customers the same options as our local customers. I don’t work for the TAB but they now have a framework which gives them huge flexibility and growth.

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16 minutes ago, JOT said:

I am a software engineer and work for a NZ company who has spent millions to move to a digital platform. Why? Because we now offer our international customers the same options as our local customers. I don’t work for the TAB but they now have a framework which gives them huge flexibility and growth.

What flexibility and growth?

So if there is a better betting system than bookie odds what fexibility is there to change? If overseas bookies offer a margin far less than the NZTAB how can that help growth. Just what have they done for oncourse punters other than offer a supposedly simpler mobile interface. Have they encouraged clubs to install WiFi?    Growing sports betting at the expense of racing is a decrease.

The huge $50M plus spend is going to need selling racecourses. You call that growth.

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1 hour ago, slam dunk said:

What flexibility and growth?

So if there is a better betting system than bookie odds what fexibility is there to change? If overseas bookies offer a margin far less than the NZTAB how can that help growth. Just what have they done for oncourse punters other than offer a supposedly simpler mobile interface. Have they encouraged clubs to install WiFi?    Growing sports betting at the expense of racing is a decrease.

The huge $50M plus spend is going to need selling racecourses. You call that growth.

I was under the impression you worked in IT. If you can’t differentiate between software, infrastructure, legacy and digital platforms which is confusing by your reply, then its hard to answer your diatribe.

I was talking about the React and Node.js software platform the new system has been developed in. It is customer focus because it is accessible via https, api’s and end points using containers. This allows it to be flexible, scalable and responsive when an end point has been updated passing messages to all subscribers to that end point. This is one of its major features. Scaling and changes are simple because there is no infrastructure, just a stop and start of the new container. It allows users from anywhere to access the platform. (This is only a small part of what it can do)

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53 minutes ago, JOT said:

I was under the impression you worked in IT. If you can’t differentiate between software, infrastructure, legacy and digital platforms which is confusing by your reply, then its hard to answer your diatribe.

I was talking about the React and Node.js software platform the new system has been developed in. It is customer focus because it is accessible via https, api’s and end points using containers. This allows it to be flexible, scalable and responsive when an end point has been updated passing messages to all subscribers to that end point. This is one of its major features. Scaling and changes are simple because there is no infrastructure, just a stop and start of the new container. It allows users from anywhere to access the platform. (This is only a small part of what it can do)

Typhoon was done basically in Java and was supposed to be oh so superior. Except they found out Java for what was required was painfully slow (after $20M). I said so here on Racecafe when it was first contemplated. I have no doubt that using all the latest languages etc is superior to what came before. However I doubt node.js is any better than PHP.  By system I mean the actual betting formats like Tote, Bookie, Exchange. The bookie system is far too expensive and risky.  Isn't it interesting that Hong Kong don't have the fixed odds system.

Fixed Odds is a misnomer. The automated odds bounce around all time and actually the concept merges with the tote system. Hardly worth the $50M spend. I would have instead concentrated on the point of sale setup which can actually bring in new customers. Like reading handwritten bets getting rid of the complicated forms. Even voice recognition. Anything that makes it simple. 

Another innovation could have been temp accounts bit like the deposit ticket but allowing any customer to quickly set up an extra account using the mobile phone as ID bringing in new bet types like competitions over a series of races. So many possibilities but now the TAB have tied a noose around their neck. Anyone with an innovation will be waved away.

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I liked the old yellow handwritten tickets with a carbon copy.the races closed about 2 days before they ran and the agent phoned the bets through to the tab.then a day later u could collect.or the cardboard tickets at the races and if u won behind the tote u went.i remember a few blokes un named but funny fellas who forged a few in a motel across the road from the trots and collected under the dim lights behind the tote.got pinched pretty quick when the numbers didn't quite tally.or the day at avondale when the quinella paid half what they should.it was discovered they were declaring the dividend for 50 cents.they asked people to make claims.it seemed every racegoer got every quinella that day and they had to pro rata th.e amount everyone got.i luckily got 10 quinella that day.

Or the day my mate Malcolm Sims got into the 10 dollar quinella queue at Ellerslie and told the operator to keep punting out tickets till the tote closed.the queue behind wasn't amused.i believe it was a bit Leica and sahiwaal

Those days were much more fun.platforms naaaaaah no romance.

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Anyone remember Mrs baker upstairs in Albert st.automatic totes for late dividends. A bad tempered old boiler with a funny finger.same old suspects used to be there Monday morning lining the stairway to collect and tell lies how much they won.if  the tickets weren't in order she went nuts.we used to do it on purpose.she would put them under the rubber bands and stamp them so hard u would jar her wrist.every crook in town Bert Clapham Paul Bellingham Peter Mitchell used to be there.then it was off too play tennis or table tennis for a hundred a corner.cant do that on your phone

 

 

Humorous days.the only platform I know was in a swimming pool we used to  jump off.

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He used to turnover massive amounts.used to bet on tick with act  and settle Monday.it got stopped by a few do goobers. Comedy lad won the cup from deep on fence.hate to think what he collected. He bought a trotter and I think the seller reneged.went to court.dragons pride?Now there was a punter.

I can remember those days but forget me own name.they were the glory days

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