In his letter the Minister demanded RITA:
* Make best use of the $3.5m Crown contribution to the cost of industry change – ensuring that this funding ‘buys change’ rather than underwrites business as usual activities.
* Improve customer service while improving operational efficiencies.
* Provide for temporary management of residual functions, if necessary, after the formation of RITA’s successor organisation and the devolution of the intended functions to the codes.
* Avoid any further deterioration in the RITA balance sheet and put steps in place for improvement.
* Embed a customer service ethos that invests efforts into keeping promises, being realistic in making promises, and delivering on target.
The letter also said RITA must complete the work started by the Ministerial Advisory Committee.
It should:
* Prepare a devolution of racing functions to the racing codes.
* Continue assessment whether TAB betting operations should be outsourced to a third party – including exploring the extent to which joint venture and other arrangements with betting, broadcasting and gaming operators can provide the organisation with cost-effective access to up-to-date skills, knowledge and technologies.