Varro 244 Report post Posted May 11, 2020 I know this has been done to death, but the TAB really ought to hang their heads in shame. Why offer a betting product, that you can neither use to analyse their form. For the novelty i saw this morning there was racing in brazil, i didnt have a bet but wanted to watch out of interest. however i see you can bet on the race, but the stream is down, and absolutely no form to read, no analysis. this is treating your customers like shit. Huey and Baz (NZ) 1 1 Quote Share this post Link to post Share on other sites More sharing options...
Varro 244 Report post Posted May 11, 2020 to be honest, i dont care about Brazilian racing, and it doesnt bother me they dont show the form, but we as customers of the TAB have paid for this 50 million dollar upgrade. and you have to ask yourself what are you getting in return? NZ form, yes some improvement. But Australian racing, still very very substandard actually inadequate form and stat information for runner by runner. and any other form bar saturday city meetings in australia, diabolical. I cant for the life of me understand why the TAB continues to offer a product, and give you no, none, statistical information to help you make a semi informed decision. I emailed the TAB a year ago addressing this point and got a reply that they are trying to continue to upgrade and improve their information. I have seen no improvement. It is a utter farce, and insulting to punters in NZ that they treat their customers so poorly. It truly is a shame they have no domestic competition because they are a disgrace. TAB, if you are going to offer betting products, give you customers decent information, form, analysis, stats, etc. I know i can source this yself through other various sites, but TAB you are offering NZ only betting platform, its no wonder why people dont bet on racing, how the hell are people meant to get excited by your product. I know this is a vent, but this upgrade cost millions, and the site is no better than before, and it is so so unfair on our industry that this is what we get, and we just have to accept what we have. Huey 1 Quote Share this post Link to post Share on other sites More sharing options...
Varro 244 Report post Posted May 11, 2020 im going to later try and find some alternative sites to bet from. I saw on another thread Pam Robson said BET 365 was quite user friendly. Any suggestions on a good site, that displays racing, and shows good form and stat information that is quite easy to read? Quote Share this post Link to post Share on other sites More sharing options...
BackPoonDrinkGoon 93 Report post Posted May 11, 2020 17 minutes ago, Varro said: im going to later try and find some alternative sites to bet from. I saw on another thread Pam Robson said BET 365 was quite user friendly. Any suggestions on a good site, that displays racing, and shows good form and stat information that is quite easy to read? None of them show decent form. JJ Flash 1 Quote Share this post Link to post Share on other sites More sharing options...
scoobysnacks 386 Report post Posted May 11, 2020 I use BetEasy for my form, but that site will be gone soon. Are you sure don't enjoy reading "Back to country level" for every runner in Australia? Such great information, which is always incorrect. Quote Share this post Link to post Share on other sites More sharing options...
shaneMcAlister 1,425 Report post Posted May 11, 2020 Just another two examples below. This is daily!!! The site is a dog and no one in RITA will admit it. Baz (NZ) 1 Quote Share this post Link to post Share on other sites More sharing options...
TurnyTom 1,536 Report post Posted May 11, 2020 No doubt the GM Technology at the TAB has this item on his to do list $59mil for this is unbelievable but probably more so is that this guy will probably keep his role with a 10 per cent pay cut Go figure For mine it would be close the door on the way out, you are gone Baz (NZ) and Pam Robson 1 1 Quote Share this post Link to post Share on other sites More sharing options...
Nukkledragga 229 Report post Posted May 11, 2020 3 hours ago, Varro said: im going to later try and find some alternative sites to bet from. I saw on another thread Pam Robson said BET 365 was quite user friendly. Any suggestions on a good site, that displays racing, and shows good form and stat information that is quite easy to read? The racing .com app doesnt have decent form but it does have a vast archive of race and trial videos in a very easy format similar to the love racing site we have, unfortunately they concentrate on victorian races but excellent for what it is. Quote Share this post Link to post Share on other sites More sharing options...
slam dunk 1,317 Report post Posted May 12, 2020 3 hours ago, Varro said: im going to later try and find some alternative sites to bet from. I saw on another thread Pam Robson said BET 365 was quite user friendly. Any suggestions on a good site, that displays racing, and shows good form and stat information that is quite easy to read? Varro, Up until 1990 the TAB did not provide any racing form or data. Even when they started compiling they did it quietly just building their database. Compiling data wasn't in their brief, The Racing & Harness Conferences were the prime source of data but if you were a private operator and wanted to publish something they charged exhorbitant amounts for the "privilege". One thing in TAB's favour was they saw the advantage of racing data being disseminated as widely as possible. Even so this whole area has become messy with a lot of duplication of effort. I don't believe the wagering operator should be responsible for producing race form. This should be done by the bodies benefiting from the wagering profits. Similarly Trackside TV and Radio should be separated as well. 47South 1 Quote Share this post Link to post Share on other sites More sharing options...
Crow 229 Report post Posted May 12, 2020 7 hours ago, Varro said: to be honest, i dont care about Brazilian racing, and it doesnt bother me they dont show the form, but we as customers of the TAB have paid for this 50 million dollar upgrade. and you have to ask yourself what are you getting in return? NZ form, yes some improvement. But Australian racing, still very very substandard actually inadequate form and stat information for runner by runner. and any other form bar saturday city meetings in australia, diabolical. I cant for the life of me understand why the TAB continues to offer a product, and give you no, none, statistical information to help you make a semi informed decision. I emailed the TAB a year ago addressing this point and got a reply that they are trying to continue to upgrade and improve their information. I have seen no improvement. It is a utter farce, and insulting to punters in NZ that they treat their customers so poorly. It truly is a shame they have no domestic competition because they are a disgrace. TAB, if you are going to offer betting products, give you customers decent information, form, analysis, stats, etc. I know i can source this yself through other various sites, but TAB you are offering NZ only betting platform, its no wonder why people dont bet on racing, how the hell are people meant to get excited by your product. I know this is a vent, but this upgrade cost millions, and the site is no better than before, and it is so so unfair on our industry that this is what we get, and we just have to accept what we have. The amazing thing about the betting platform that they needed so much and could do so much for customer service and increased profitability has yet to be proven. So why on the contract they signed our lives away on has it not got a performance clause in it. Any legal contract you sign offering a service one should be provide at the sellers expense if performance is not met. Quote Share this post Link to post Share on other sites More sharing options...
Patiti 274 Report post Posted May 12, 2020 True and a lawyer like Brian Henry should be all over it. Disgrace what they have delivered. Nowhere near expectations. Quote Share this post Link to post Share on other sites More sharing options...
scoobysnacks 386 Report post Posted May 12, 2020 It doesn't even have a live chat function. Seriously, how and why are the TAB so far behind other operators in the online gambling industry? Quote Share this post Link to post Share on other sites More sharing options...
slam dunk 1,317 Report post Posted May 13, 2020 8 hours ago, NextPlease said: It doesn't even have a live chat function. Seriously, how and why are the TAB so far behind other operators in the online gambling industry? Why should the TAB be like "other" online operators. The TAB is there to support racing. The other operators are there to support themselves. (Well perhaps TAB need reminding!!!) Quote Share this post Link to post Share on other sites More sharing options...
JOT 47 Report post Posted May 13, 2020 On 5/12/2020 at 10:00 AM, shaneMcAlister said: Just another two examples below. This is daily!!! The site is a dog and no one in RITA will admit it. Hmm... Shane just looking at those images, are you trying to run the website on your phone, with limited battery power and not connected to a wireless link? If so, your device is telling you 'I can't handle whats coming down the pipe. Either plug me in and get me to a stable connection or download the app from whatever app store so to make my limited life easier' JJ Flash 1 Quote Share this post Link to post Share on other sites More sharing options...
scoobysnacks 386 Report post Posted May 13, 2020 6 hours ago, slam dunk said: Why should the TAB be like "other" online operators. The TAB is there to support racing. The other operators are there to support themselves. (Well perhaps TAB need reminding!!!) Because what they're offering is worse, not better. Basic customer service now includes Live Chat. Quote Share this post Link to post Share on other sites More sharing options...
Trump 2,741 Report post Posted May 13, 2020 10 hours ago, slam dunk said: Why should the TAB be like "other" online operators. The TAB is there to support racing. The other operators are there to support themselves. (Well perhaps TAB need reminding!!!) You obviously aren’t aware of “Turnover Tax”? Insider 1 Quote Share this post Link to post Share on other sites More sharing options...
JOT 47 Report post Posted May 14, 2020 On 5/13/2020 at 6:07 AM, NextPlease said: It doesn't even have a live chat function. Seriously, how and why are the TAB so far behind other operators in the online gambling industry? I am interested why you think it should have a live chat function. The website to me, is about making a financial decision on what's being offered. If you need to discuss what is in front of you, then maybe using a good forum like this, or if you need help navigating the website, then they do have a Q & A and other tools available. Also, what is the distance they are far that behind other operators? Can you URL link me to those sites? It would be really interesting to see what is currently trending in the gambling industry. Thanks Quote Share this post Link to post Share on other sites More sharing options...