shaneMcAlister 1,425 Report post Posted December 19, 2017 Not sure who got, who completed the NZRacing survey. I mentioned on here (the site NZRacing like to tell you they ignore) that the survey required a google login, so I put it in too hard basket. Low and behold the next day the survey comes out no longer requiring the log in. Anyhow the survey asks if you owned a horse would you participate in another survey. I said I would. I then get a poorly put together survey (not even online) by ier.com.au. How much do these consultants cost. This is crazy. Insider 1 Quote Share this post Link to post Share on other sites More sharing options...
Hermione 77 Report post Posted December 19, 2017 Anyhow the survey asks if you owned a horse would you participate in another survey. I said I would. I then get a poorly put together survey (not even online) by ier.com.au. How much do these consultants cost. This is crazy. Thanks for that snippet. Have mail in my inbox from IER, had no idea who they were and have left it opened till I decide whether to delete or not, obviously will now delete email Quote Share this post Link to post Share on other sites More sharing options...
Berri 2,131 Report post Posted December 19, 2017 Crap survey. Seen this sort of thing many times. What's the point? We know we're in trouble with ownership. What they should be doing is polling administrators to understand the problems associated with administration, not the industry participant. Quote Share this post Link to post Share on other sites More sharing options...
chelseacol 2,488 Report post Posted December 19, 2017 I thought it was particularly poorly put together and feels like gathering data with no great advantage. Asking for the postcode for my trainers and not allowing you to proceed if you didn't know it was just one example of how badly constructed it was. The use of an Australian firm also grated a bit - if they are the best at what they do by all means , but .... Quote Share this post Link to post Share on other sites More sharing options...
shaneMcAlister 1,425 Report post Posted December 19, 2017 2 hours ago, chelseacol said: I thought it was particularly poorly put together and feels like gathering data with no great advantage. Asking for the postcode for my trainers and not allowing you to proceed if you didn't know it was just one example of how badly constructed it was. The use of an Australian firm also grated a bit - if they are the best at what they do by all means , but .... Exactly re postcode, that is an example of not knowing the nz industry. Postcodes are far from the norm in NZ as compared to Australia. Quote Share this post Link to post Share on other sites More sharing options...
jayar 114 Report post Posted December 20, 2017 http://ier.com.au/ ...... Website makes for interesting reading,...This is only one of the pages below..... Quality information is the basis of successful decision-making. IER’s Customer Research team provides customised and innovative solutions, tailored to specific event related requirements. Whilst research is often a part of the broader strategic planning process, IER has also developed research solutions tailored to the sporting, racing, cultural events and tourism industry - through CustomerDirect.com.au. Our role is to provide customer intelligence to our clients to assist in future planning and decision making. This may involve provision of information that assists clients in growing their current market or to introduce new customer segments. IER can help you:- Identify new product and market opportunities Measure customer satisfaction Understand customer behaviours and motivations Determine growth opportunities through customer loyalty and advocacy Develop new event and hospitality products Understanding buyer behaviour Benchmarking and Forecasting Customer and market profiling We offer a number of research techniques, including: Quantitative: Online Surveys Telephone Surveys Face-to-face Surveys Mail Surveys Qualitative: Focus Groups (Face-to-face and on-line) In-depth interviews Quality Standard Assessments for events On-line Panels Stakeholder consultation Quote Share this post Link to post Share on other sites More sharing options...
hizzy 52 Report post Posted December 20, 2017 Wow, that's a hand full. Quote Share this post Link to post Share on other sites More sharing options...
