SKY TV

[Charlie E 790]

Here I am sitting in Auckland , beautiful sunny day slight wind and guess what ? Yep useless F@#@#@ sky no signal saying Atmospheric conditions have interrupted your viewing . So I go on their chat 99+ in the queue  

Sky TV you are useless and hope you get competition soon so we dont have to pay for your crappy service 

[racingoutsider 389]

They are switching satellites. If you have your box connected to wifi, it will switch over.       We’ve had a busy start to 2025, doing our best to bring you the entertainment and sport you love while managing the important job of preparing to change satellites. Here’s a quick update for you. We’re getting closer to satellite switchover Because our current satellite is approaching the end of its life, some customers have had intermittent signal issues over the summer. We’re sorry about that – and we hope you’ve seen an improvement recently after we made some behind-the-scenes fixes. If you’re still having problems, please get in touch so we can make things right for you. The great news is that our new satellite is now in place and we’re on track to switch to it in early April. But before it swings into action, we have some planned service work kicking off the first week of March (overnight as far as possible so we don’t disturb your viewing). Stay up-to-date with known interruptions by checking sky.co.nz/hellosatellite between now and April.     Read what’s next   The new Sky Box now keeps you connected We’re hearing from many of you that our new Sky Box (the white one) is providing an awesome experience. It makes it super easy to find scheduled entertainment, as well as catch up on hundreds of hours of On Demand (ready to watch when you are) programming. But we’ve made it even better: a new Sky Box connected to good broadband has a great additional feature – if for any reason your satellite signal drops, your service will automatically cut over to broadband. That means the end to rain fade and signal interruptions. Best of all, you can upgrade today – on us.     Give me a new Sky Box   More top-flight entertainment A new year always marks the return of award-winning drama and a new season of live sport. There’s plenty in our line-up for you to stay on top of. Still not sure about our new Sky Box? How about the fact that: Sky Entertainment customers can enjoy the Max hub, currently serving The White Lotus, Season 3. It’s perfect for the likes of Super Rugby Pacific - Sky Sport customers will never miss magic moments with instant replays and watch live or from the start features. Enjoy! Thanks for being a Sky customer.     Ngā mihi Ant Dureau Chief Customer Officer                 Privacy Policy  |  Terms & Conditions  |  Contact Us             This email has important information about your account so you can’t unsubscribe.             Sent to you by Sky Network Television Limited, PO Box 9059, Newmarket, Auckland 1149, New Zealand

[Maximus 817]

Just now, Charlie E said:

Here I am sitting in Auckland , beautiful sunny day slight wind and guess what ? Yep unless F@#@#@ sky no signal saying Atmospheric conditions have interrupted your viewing . So I go on their chat 99+ in the queue  

Sky TV you are useless and hope you get competition soon so we dont have to pay for your crappy service 

Ditto Charlie

Maxi's 'Sky service has been appallingly bad for over three months. Numerous complaints, still not fixed. They sent an email on Wednesday saying how marvellous they are fixing things "behind the scenes" etc ..oh,   and "pay your bill now to avoid disruption of services". What a flocking joke they are.
Their CEO Sophie Baloney should be looking for a new job I reckon cos someone will have to fall on a sword and it won't be a fat cat on the Board.

Today: Trackside no signal, Vancouver 7s no signal...one or two Sport and Movies channels OK but the others not.

Pathetic.

[Shad 1,690]

Same here have reset decoder a few times to, but no go.

[nomates 5,555]

Looks like the satellite has shit itself a little more , hopefully this isn't a permanent situation till the new one comes on board .

I will be expecting credits big time . 

[Charlie E 790]

Wonder what the excuse will be this time . She will probably say it was due to ET 's finger disrupting the satellite . Of all days to go down I was enjoying the Ellerslie races in particular

[Chestnut 3,414]

Have you guys got an ethernet cable connection as well?   Whenever my satellite signal goes it switches to internet streaming automatically for me.

 

[Canterbury Man 183]

1 minute ago, Chestnut said:

Have you guys got an ethernet cable connection as well?   Whenever my satellite signal goes it switches to internet streaming automatically for me.

 

The only problem is with each switch it does you get a little further behind live so if you are a last second punter be aware.

[nomates 5,555]

2 minutes ago, Chestnut said:

Have you guys got an ethernet cable connection as well?   Whenever my satellite signal goes it switches to internet streaming automatically for me.

 

I get what your saying , but really we shouldn't have to worry , they have become a bit of a shitshow of a company .

[Canterbury Man 183]

6 minutes ago, nomates said:

I get what your saying , but really we shouldn't have to worry , they have become a bit of a shitshow of a company .

Well the broadband is a good backup and you do get the benefit of a zillion extra programmes to stream for free.

Not entirely Sky's fault either with the Optus satellite decaying much faster than anticipated.  Optus decided to put it into a declined orbit i.e. not fixed in location and this limits the number of channels that can be broadcast.  SKY are balancing shifting channels between the old and new sattelite and using broadband as a backup.

[Chestnut 3,414]

19 minutes ago, Canterbury Man said:

The only problem is with each switch it does you get a little further behind live so if you are a last second punter be aware.

Yep true it does, but still better than looking at an abstract painting with no sound  

[nomates 5,555]

14 minutes ago, Canterbury Man said:

Well the broadband is a good backup and you do get the benefit of a zillion extra programmes to stream for free.

Not entirely Sky's fault either with the Optus satellite decaying much faster than anticipated.  Optus decided to put it into a declined orbit i.e. not fixed in location and this limits the number of channels that can be broadcast.  SKY are balancing shifting channels between the old and new sattelite and using broadband as a backup.

Not interested in excuses , I pay good bloody money for a service , so provide it . But like most things now service and quality are dirty words , all about getting the bucks out of people .

[ADM 236]

Sky promise the earth and don't deliver, supposed to have been sent a new box but nothing arrived.

I also note you can get the rugby but not the horse or car racing

[Irish 334]

I have two questions.

1 (into which you can read whatever you like )  How do I know if my box is connected to WIFI?

2. If you can't contact them they won't know there's no reception so how will it be fixed?  

3. (I lied, there's 3 questions)  do we get a refund on the number of days we have no reception. 

Do I hear the sound of hysterical laughing??

'atmospheric conditions' pull the other one Sky, it jingles. 

[nomates 5,555]

10 minutes ago, Irish said:

I have two questions.

1 (into which you can read whatever you like )  How do I know if my box is connected to WIFI?

2. If you can't contact them they won't know there's no reception so how will it be fixed?  

3. (I lied, there's 3 questions)  do we get a refund on the number of days we have no reception. 

Do I hear the sound of hysterical laughing??

'atmospheric conditions' pull the other one Sky, it jingles. 

Sky said yesterday they had paid out 250k in credit to affected clients over the last couple of months .

But don't hold your breath .

[Charlie E 790]

Trackside just came back on 

 

[Irish 334]

26 minutes ago, nomates said:

Sky said yesterday they had paid out 250k in credit to affected clients over the last couple of months .

But don't hold your breath .

I wonder if you'd get faster service if you stopped the monthly payment?   

[meomy 1,069]

2 hours ago, Charlie E said:

Here I am sitting in Auckland , beautiful sunny day slight wind and guess what ? Yep useless F@#@#@ sky no signal saying Atmospheric conditions have interrupted your viewing . So I go on their chat 99+ in the queue  

Sky TV you are useless and hope you get competition soon so we dont have to pay for your crappy service 

@Charlie E

Atmospheric Conditions have been a bug bear with Radio Transmission for over 100 years and they tell us that the world has made advancement, alas we know Fibre Optic cables have caused Telecommunications to go backwards.

 

We were part of the Sky Digital Trial back in the late 1990's Y2K deregulation era and recall that line of "Atmospheric Conditions" spin back then to 

 

Be mindful our networks go through a number of cables before it arrives and some countries they go through have poor infrastructure that is constantly a problem, perhaps a Weather Balloon has hit the cables or a big shark...

 

Haha we looked up "Atmospheric conditions" in Papers Past NZ archives...Milk also changes taste in "Atmospheric conditions".

 

Don't blame locals here because it's an ongoing world wide problem that is unlikely to ever change just like in Golden Olden days. It's those who "own" the wider Telegraph/ Telecommunications who are ultimately responsible and should be held to account for Misleading practices.

 

It's all about making money and to heck with the little folk who always pay for poor services.

 

[meomy 1,069]

2 hours ago, Maximus said:

Ditto Charlie

Maxi's 'Sky service has been appallingly bad for over three months. Numerous complaints, still not fixed. They sent an email on Wednesday saying how marvellous they are fixing things "behind the scenes" etc ..oh,   and "pay your bill now to avoid disruption of services". What a flocking joke they are.
Their CEO Sophie Baloney should be looking for a new job I reckon cos someone will have to fall on a sword and it won't be a fat cat on the Board.

Today: Trackside no signal, Vancouver 7s no signal...one or two Sport and Movies channels OK but the others not.

Pathetic.

What countries are there "Technicians" and "Customer services Business Processors" (BPO) based in?

Or are they New Zealand based?

[Irish 334]

1 hour ago, nomates said:

Looks like the satellite has shit itself a little more , hopefully this isn't a permanent situation till the new one comes on board .

I will be expecting credits big time . 

I'll be expecting to wake up 5' 6", blonde and stunning.   

[Charlie E 790]

I used to work for Vodafone and we had endless complaints about the Vodafone TV box which I believe is the same new one Sky TV is upgrading customers to  I refused to upgrade and still have the old one . Sky really needs to get their shit together and with these current problems hopefully they will learn a good lesson from it 

[meomy 1,069]

3 minutes ago, Charlie E said:

I used to work for Vodafone and we had endless complaints about the Vodafone TV box which I believe is the same new one Sky TV is upgrading customers too  I refused to upgrade and still have the old one . Sky really need to get their shit together and with these current problems hopefully they will learn a good lesson from it 

Telco merry go around - just like when Mobile Brick phones and Espionage camera phones are traded in and all that data stays in a system that who knows who is accessing as they went to South Africa/ Rwanda and Nigeria to be used as part of there Social Security Digital Wallets where they were trialed first aye?

Next minute, people here are scammed.

Well done Tony Blair institute to.

 

New Zealand has been screwed over by idiots in inferior places.

[nomates 5,555]

21 minutes ago, Irish said:

I'll be expecting to wake up 5' 6", blonde and stunning.   

Well if you do you can stay .

[Palliser 1,276]

3 hours ago, racingoutsider said:

They are switching satellites. If you have your box connected to wifi, it will switch over.       We’ve had a busy start to 2025, doing our best to bring you the entertainment and sport you love while managing the important job of preparing to change satellites. Here’s a quick update for you. We’re getting closer to satellite switchover Because our current satellite is approaching the end of its life, some customers have had intermittent signal issues over the summer. We’re sorry about that – and we hope you’ve seen an improvement recently after we made some behind-the-scenes fixes. If you’re still having problems, please get in touch so we can make things right for you. The great news is that our new satellite is now in place and we’re on track to switch to it in early April. But before it swings into action, we have some planned service work kicking off the first week of March (overnight as far as possible so we don’t disturb your viewing). Stay up-to-date with known interruptions by checking sky.co.nz/hellosatellite between now and April.     Read what’s next   The new Sky Box now keeps you connected We’re hearing from many of you that our new Sky Box (the white one) is providing an awesome experience. It makes it super easy to find scheduled entertainment, as well as catch up on hundreds of hours of On Demand (ready to watch when you are) programming. But we’ve made it even better: a new Sky Box connected to good broadband has a great additional feature – if for any reason your satellite signal drops, your service will automatically cut over to broadband. That means the end to rain fade and signal interruptions. Best of all, you can upgrade today – on us.     Give me a new Sky Box   More top-flight entertainment A new year always marks the return of award-winning drama and a new season of live sport. There’s plenty in our line-up for you to stay on top of. Still not sure about our new Sky Box? How about the fact that: Sky Entertainment customers can enjoy the Max hub, currently serving The White Lotus, Season 3. It’s perfect for the likes of Super Rugby Pacific - Sky Sport customers will never miss magic moments with instant replays and watch live or from the start features. Enjoy! Thanks for being a Sky customer.     Ngā mihi Ant Dureau Chief Customer Officer                 Privacy Policy  |  Terms & Conditions  |  Contact Us             This email has important information about your account so you can’t unsubscribe.             Sent to you by Sky Network Television Limited, PO Box 9059, Newmarket, Auckland 1149, New Zealand

That's the biggest load of B.S .. I have been having issues since December, there customer service is run by AI robots. I have been promised credits twice within 24 hours .. never came. I get email replies from people saying " Hi my name is Zylynn or Lucilyn "

What a croc, agree with the post it's crap

[barryb 2,152]

Same for me since late Nov, every day at around 5pm we get no signal till 7pm.

Then about 3 weeks ago it stopped happening & since we have had no further issues.