Entain getting things right ?

[Ohokaman 6,489]

Bloody morons. Race 4 Morphettville ready to go but over time.

Stay with it ? No. They go back to Winton trots with 3 minutes to start time.

[tonkatime 324]

On 6/28/2024 at 11:58 AM, say no more said:

Hey Phil, how does the complaints process work and how do you access it?  Is it the Helpdesk?  I've got an issue with them and the helpdesk has stopped responding.

I've decided not to bet with them anymore.  I've bet with them for many many years and have generally been supportive of the TAB and their product, but a bunch of things recently have driven me away.

I'm not going elsewhere - just not betting.  Quite refreshing actually.

Will still follow the good racing and do the competitions but I'll spend my pocket money elsewhere.

I’ve emailed the help desk twice. Once they are replied 4 days later asking if I still wanted them to look into the issue. 
 

The second time, it’s been four days and no sign of a reply. 
 

With offshore bookmakers when ever I have emailed them I have always had a reply with in 24 hours. 

[We're Doomed 6,021]

6 hours ago, Ohokaman said:

Bloody morons. Race 4 Morphettville ready to go but over time.

Stay with it ? No. They go back to Winton trots with 3 minutes to start time.

At least they said they were recording Morphettville. I switched over to watch a couple of races from Wodonga and they ignored them all together. Same thing happened last week with the provincial Victorian meeting.

[ivanthegreat 1,146]

I find that apart from the enoying lack of Quaddie results which the announcers could give us so we dont have to go to results , the coverage is full of incompetance like the selectors picks go in different order and freqently some are missing. Crossing over for insignificant races when horses are coming back to scale. JUST A GLORIFIED BETTING SHOP>

[Ohokaman 6,489]

12 hours ago, We're Doomed said:

At least they said they were recording Morphettville. I switched over to watch a couple of races from Wodonga and they ignored them all together. Same thing happened last week with the provincial Victorian meeting.

Finally came on half an hour later after races from the bush. The horse I backed, Cawdor, bolted in so that helped…

[JJ Flash 2,646]

[Leggy 4,195]

35 minutes ago, JJ Flash said:

Catch up. That is legislation passed 3 months ago and was in the works long before then. It doesn't apply to overseas bookies already paying GST, POC taxes and product fees on NZ racing and has nothing to do with Entain.

[JJ Flash 2,646]

On 7/1/2024 at 1:32 PM, Leggy said:

Catch up. That is legislation passed 3 months ago

I'm well aware of that. Others may not be hence why i posted it. I'm not so sure about your last part re Entain but lets see how things unfold in the future. 

[scooby3051 13,196]

3 hours ago, JJ Flash said:

I'm well aware of that. Others may not be hence why i posted it. I'm not so sure about your last part re Entain but lets see how things unfold in the future. 

JJ you should know better than to doubt Mr know it all.....whether he be Curious or Leggy.

[JJ Flash 2,646]

3 hours ago, scooby3051 said:

JJ you should know better than to doubt Mr know it all.....

Possibly. 

[Pak Star 1,224]

I know theres been a bit of chat in here lately about runner comments and AI etc.  Had to laugh at Te Rapa Race 3 Saturday - Donardo:

Ran well last start when 0L behind Hey Happy at Te Aroha. Go well.

Last start he only jumped 4 hurdles before being pulled up with a slipped saddle.  Would hardly call that running well, let alone 0L from the winner.  

[Leggy 4,195]

3 hours ago, Pak Star said:

I know theres been a bit of chat in here lately about runner comments and AI etc.  Had to laugh at Te Rapa Race 3 Saturday - Donardo:

Ran well last start when 0L behind Hey Happy at Te Aroha. Go well.

Last start he only jumped 4 hurdles before being pulled up with a slipped saddle.  Would hardly call that running well, let alone 0L from the winner.  

I have:

[say no more 3,512]

On 6/28/2024 at 11:58 AM, say no more said:

Hey Phil, how does the complaints process work and how do you access it?  Is it the Helpdesk?  I've got an issue with them and the helpdesk has stopped responding.

I've decided not to bet with them anymore.  I've bet with them for many many years and have generally been supportive of the TAB and their product, but a bunch of things recently have driven me away.

I'm not going elsewhere - just not betting.  Quite refreshing actually.

Will still follow the good racing and do the competitions but I'll spend my pocket money elsewhere.

Prior to my self-imposed exile I had placed a bet on Harry Kane to be top goal scorer at Euro 2024.   

He finished in a 6 way tie for top goal scorer.  I was therefore expecting to collect 1/6th of my dividend (a small loss).  I popped into a retail outlet yesterday (no paper in site) to collect and was paid 1/7th my dividend.

I can't figure how they get 1/7th from a 6 way tie??

I've emailed the helpdesk but based on recent experience I don't expect a response.  Only serving to support my decision

I wonder how many other people were sold short by this?  I collected over 2 days after the bet was resulted.  Had nobody else picked this up before then?  Maybe not a popular bet option?

 

[Ohokaman 6,489]

On 7/4/2024 at 1:13 AM, Leggy said:

I have:

11 years old, Pulled up and 44 lengths from winner but “a strong winning hope”….?

Somebody’s certainly pulling something…..

[Pak Star 1,224]

On 7/4/2024 at 1:13 AM, Leggy said:

I have:

Only just seen your reply when the thread kicked off again.  That is strange...  They must have done a draft version initially, and then corrected it the day after.  

[Palliser 1,276]

On 7/3/2024 at 9:39 PM, Pak Star said:

I know theres been a bit of chat in here lately about runner comments and AI etc.  Had to laugh at Te Rapa Race 3 Saturday - Donardo:

Ran well last start when 0L behind Hey Happy at Te Aroha. Go well.

Last start he only jumped 4 hurdles before being pulled up with a slipped saddle.  Would hardly call that running well, let alone 0L from the winner.  

Pak, it's absolutely insulting and appalling and this bullshit form comments is everywhere in all 3 codes. Instead of real people doing it, it's computer generated crap. If they reinvented the Turf Digest I'm bloody sure the passionate punters would buy again, and the website would be used for punting only. I'm seriously thinking of giving it away

[Alf Riston 2,152]

On 7/18/2024 at 9:28 AM, say no more said:

Prior to my self-imposed exile I had placed a bet on Harry Kane to be top goal scorer at Euro 2024.   

He finished in a 6 way tie for top goal scorer.  I was therefore expecting to collect 1/6th of my dividend (a small loss).  I popped into a retail outlet yesterday (no paper in site) to collect and was paid 1/7th my dividend.

I can't figure how they get 1/7th from a 6 way tie??

I've emailed the helpdesk but based on recent experience I don't expect a response.  Only serving to support my decision

I wonder how many other people were sold short by this?  I collected over 2 days after the bet was resulted.  Had nobody else picked this up before then?  Maybe not a popular bet option?

 

Have you had any luck with that yet John???

I mentioned previously having unpaid bonus bets and the website seems to glitch often, among other things hanging as bets are processed (needing to sign out and back in) 

I know of others that have had 'weird' things happen with bet placements and can't help but wonder if the errors stack in their favour and they are not being upfront about the stability of the platform? 

I've bet on horses that have had (A,B & C) alongside the number in the old days, but the other week I even managed to bet on horse 0, it seems (maybe a Pogo virus, n0)

My mathematical brain is not what it used to be  and I have been trying to work out if I have been charged (in terms of percentage bet allocation amount) for the non-runner 0 ??

Here's what the bets looked like if anyone can confirm my suspicion that the addition of the 0 has pulled back the percentage amount 

      

[say no more 3,512]

30 minutes ago, Alf Riston said:

Have you had any luck with that yet John???

I mentioned previously having unpaid bonus bets and the website seems to glitch often, among other things hanging as bets are processed (needing to sign out and back in) 

I know of others that have had 'weird' things happen with bet placements and can't help but wonder if the errors stack in their favour and they are not being upfront about the stability of the platform? 

I've bet on horses that have had (A,B & C) alongside the number in the old days, but the other week I even managed to bet on horse 0, it seems (maybe a Pogo virus, n0)

My mathematical brain is not what it used to be  and I have been trying to work out if I have been charged (in terms of percentage bet allocation amount) for the non-runner 0 ??

Here's what the bets looked like if anyone can confirm my suspicion that the addition of the 0 has pulled back the percentage amount 

      

Hi Phil,  It looks like the percentages have been reduced by the inclusion of runner 0.  How bizarre?  One way for them to boost their margins

Like you say, how many people are being short changed by this stuff?  None of the errors I've encountered have been in my favour.

I had a response yesterday morning asking for my account number and date of birth so they could investigate further.  I told them I don't have an account and placed the bet at a retail outlet.  I wonder if most of them know what a retail outlet is?

I haven't had any further response.    It shouldn't be that difficult:  confirm six players finished in a tie; confirm that the payout on the option was set to 1/7th; admit mistake. 

[Alf Riston 2,152]

1 hour ago, say no more said:

It looks like the percentages have been reduced by the inclusion of runner 0.  How bizarre? 

Hi John - thanks for confirming what I thought - it seemed that bizarre that I figured I must have it wrong.

The more of this 'bizarre' stuff that pops up the more I think about Mr Bates vs The Post Office   

Are they accumulating undue profit and not wanting to fess up to the numerous system issues that are having? 

This was another weird thing that happened when I placed a bet.

Might be time for a journo to ask some hard hitting questions of those in power....

  

[Idolmite 3,525]

55 minutes ago, Alf Riston said:

Hi John - thanks for confirming what I thought - it seemed that bizarre that I figured I must have it wrong.

The more of this 'bizarre' stuff that pops up the more I think about Mr Bates vs The Post Office   

Are they accumulating undue profit and not wanting to fess up to the numerous system issues that are having? 

This was another weird thing that happened when I placed a bet.

Might be time for a journo to ask some hard hitting questions of those in power....

  

I don't even understand what that all means 

[Idolmite 3,525]

 

3 hours ago, Alf Riston said:

Have you had any luck with that yet John???

I mentioned previously having unpaid bonus bets and the website seems to glitch often, among other things hanging as bets are processed (needing to sign out and back in) 

I know of others that have had 'weird' things happen with bet placements and can't help but wonder if the errors stack in their favour and they are not being upfront about the stability of the platform? 

I've bet on horses that have had (A,B & C) alongside the number in the old days, but the other week I even managed to bet on horse 0, it seems (maybe a Pogo virus, n0)

My mathematical brain is not what it used to be  and I have been trying to work out if I have been charged (in terms of percentage bet allocation amount) for the non-runner 0 ??

Here's what the bets looked like if anyone can confirm my suspicion that the addition of the 0 has pulled back the percentage amount 

      

By my decades-old fifth-form maths, yes, the non-existant "zero horse" has added an extra combination thus reducing your percentage collect due to the fixed total stake. I guess if you were taking, say, 50 cent units they'd have charged you extra for the dubious privilege of taking the zero. For example, the top quaddie should have been 75%, not the 66% they've quoted. 

[Alf Riston 2,152]

20 minutes ago, Idolmite said:

I don't even understand what that all means 

If you haven't seen it Mite, the Netflix programme Mr Bates v The Post Office is an interesting watch.

My reference is to a big corporate with a new system that has issues, not fronting up .....possibly.

Not a conspiracy theorist at heart, but there are really odd things going on and they don't seem to fall the customers way.

Unfortunately, as with most of my bets, they weren't winners, but if they were and the % payout was below what I paid for, and I didn't notice, happy happy Entain?

 

[Idolmite 3,525]

1 hour ago, Alf Riston said:

If you haven't seen it Mite, the Netflix programme Mr Bates v The Post Office is an interesting watch.

My reference is to a big corporate with a new system that has issues, not fronting up .....possibly.

Not a conspiracy theorist at heart, but there are really odd things going on and they don't seem to fall the customers way.

Unfortunately, as with most of my bets, they weren't winners, but if they were and the % payout was below what I paid for, and I didn't notice, happy happy Entain?

 

Yes, there's certainly been a few weird things happening mentioned on here, and always favouring Entain it appears. Can they be trusted?

All I've had so far - although admittedly I've cut back on my betting to next to nothing over recent months - is a bonus bet or bonus cash [I can't remember which] disappearing after a few days because l didn't immediately use it. I now realise they're time limited.

I'll have a watch of that Netflix programme. But it was more the Entain explanation l was referring to. So much babble l got lost along the way. 

[Idolmite 3,525]

4 hours ago, Alf Riston said:

If you haven't seen it Mite, the Netflix programme Mr Bates v The Post Office is an interesting watch.

My reference is to a big corporate with a new system that has issues, not fronting up .....possibly.

Not a conspiracy theorist at heart, but there are really odd things going on and they don't seem to fall the customers way.

Unfortunately, as with most of my bets, they weren't winners, but if they were and the % payout was below what I paid for, and I didn't notice, happy happy Entain?

 

I did a search on Netflix Alf, but could not find it. Are you sure it was Netflix you viewed it on?

[Alf Riston 2,152]

Sorry, my mistake sir.

Try this

https://www.tvnz.co.nz/shows/mr-bates-vs-the-post-office