Maybe post the email on here and I’m sure there will be people willing to help? GRNZ are a shambles tho, have been for as long as I’ve followed the industry ( 15+ years ), terrible at taking constructive criticism, know it all’s that actually know nothing about the industry and what punters want / deserve, terrible at promoting the industry. Nothing changes with the countless number of administration changes they’ve had. It’s toxic from the top down. Quite sad really.