Guest 2Admin2 Report post Posted June 6, 2017 Maybe it saved some punters dollars but it cost the industry potential stake money. Given that the TAB Racing Turnover is down 3.5% system outages will only make that figure worse. Note thoroughbred racing turnover is down 6%!!! Quote Share this post Link to post Share on other sites More sharing options...
We're Doomed 4,855 Report post Posted June 7, 2017 2 hours ago, 2Admin2 said: Maybe it saved some punters dollars but it cost the industry potential stake money. Given that the TAB Racing Turnover is down 3.5% system outages will only make that figure worse. Note thoroughbred racing turnover is down 6%!!! And I didn't get my free $5 today so the TAB must be doing it tough. Quote Share this post Link to post Share on other sites More sharing options...
jasonmccook1 2,359 Report post Posted June 7, 2017 2 minutes ago, We're Doomed said: And I didn't get my free $5 today so the TAB must be doing it tough. Wife didn't either but I got the normal deposit 20 and we give you 10 bonus lol Quote Share this post Link to post Share on other sites More sharing options...
We're Doomed 4,855 Report post Posted June 7, 2017 1 hour ago, jasonmccook1 said: Wife didn't either but I got the normal deposit 20 and we give you 10 bonus lol They never offer me that one; bastards!! MS26 1 Quote Share this post Link to post Share on other sites More sharing options...
Phantom 494 Report post Posted June 7, 2017 4 hours ago, 2Admin2 said: Maybe it saved some punters dollars but it cost the industry potential stake money. Given that the TAB Racing Turnover is down 3.5% system outages will only make that figure worse. Note thoroughbred racing turnover is down 6%!!! And they also risk further alienating long time loyal customers like Hedley and Rumpole which they just can't afford to do. Has there been any official statement from the TAB and/or apology for the inconvenience to internet punters which let's be honest must make up 80-90% of their customer base? Diver Dan 1 Quote Share this post Link to post Share on other sites More sharing options...
von Smallhaussen 3,226 Report post Posted June 7, 2017 1 hour ago, We're Doomed said: They never offer me that one; bastards!! Totally Arrogant Bastards Insider, Phantom and THE TORCH 3 Quote Share this post Link to post Share on other sites More sharing options...
ivanthegreat 1,123 Report post Posted June 7, 2017 Hi Ivan , On Saturday, 3 June 2017, we had a technical issue which meant our TAB website and mobile app were unavailable between 2:30pm and 4pm. I know that this was frustrating for everyone who was keen to get their bet on, and that's why I wanted to write to you and personally apologise for the inconvenience you may have experienced during this outage. We agree that any outage is an outage too many, and can assure you that we're continuing to work on improving our systems and processes to provide a better experience for all of our customers. Yours sincerely, Gary Woodham GM Customer Quote Share this post Link to post Share on other sites More sharing options...
Kotare_Hunter 748 Report post Posted June 7, 2017 2 hours ago, We're Doomed said: They never offer me that one; bastards!! I think you require a below minimum bet balance. Quote Share this post Link to post Share on other sites More sharing options...
Beck"s 40 Report post Posted June 7, 2017 On 6/3/2017 at 3:44 PM, Phantom said: Breaking news on Radio Trackside. Des Coppins says: we've been getting calls and apparently some people are having trouble putting their bets on. An hour after the fact. No apology for the inconvenience. An hour later, Brilliant Radio Trackside, congratulations to management there, world class media in action. Listening to Des show on Sunday he knew nothing about it until a caller told him, apparently ??/ Phantom 1 Quote Share this post Link to post Share on other sites More sharing options...
We're Doomed 4,855 Report post Posted June 7, 2017 18 minutes ago, Beck"s said: Listening to Des show on Sunday he knew nothing about it until a caller told him, apparently ??/ Hardly surprising. Phantom 1 Quote Share this post Link to post Share on other sites More sharing options...
tonkatime 323 Report post Posted June 7, 2017 25 minutes ago, Beck"s said: Listening to Des show on Sunday he knew nothing about it until a caller told him, apparently ??/ Did he ever report back after him Gary woodham and some other bloke from the racing board were going to get together and discuss the current format of the form guides in the paper? Quote Share this post Link to post Share on other sites More sharing options...
puha 2,177 Report post Posted June 7, 2017 You guys are starting to sound like the opposition party .If we were honest it's 100% better than 30 years ago but plenty of room for improvement. Quote Share this post Link to post Share on other sites More sharing options...
Phantom 494 Report post Posted June 7, 2017 8 hours ago, puha said: You guys are starting to sound like the opposition party .If we were honest it's 100% better than 30 years ago but plenty of room for improvement. That's the whole problem - they have no opposition. Jim Leach told me 20 years ago that is what they needed and he was 100% right., It's actually 1000% WORSE than 30 years ago, because 30 years ago they had no sports betting so their system could cope. Quote Share this post Link to post Share on other sites More sharing options...
jasonmccook1 2,359 Report post Posted June 8, 2017 Wife just got an email saying racing board wants her to do a survey on them hope some members on here got the invite and tell them what you really think!!! Quote Share this post Link to post Share on other sites More sharing options...
We're Doomed 4,855 Report post Posted June 8, 2017 2 minutes ago, jasonmccook1 said: Wife just got an email saying racing board wants her to do a survey on them hope some members on here got the invite and tell them what you really think!!! Bloody hell, once again I miss out Quote Share this post Link to post Share on other sites More sharing options...
premixer 105 Report post Posted June 8, 2017 Anyone else get a free $5 today put in there account? Quote Share this post Link to post Share on other sites More sharing options...
jasonmccook1 2,359 Report post Posted June 8, 2017 Dear Sarah, The New Zealand Racing Board, which runs the TAB, is currently seeking feedback through a quick online survey. The survey will be sent on Tuesday 13th June and will be open for responses until midnight Friday 23rd of June. It will take about 15-20 minutes to complete. As an acknowledgement of the commitment this survey requires, all those who complete this survey will go into the draw to win one of five $100 account top ups.To view the terms and conditions of this prize draw, please click here. We’d like to assure you that your responses are strictly confidential. All information is used for statistical purposes and individual responses are not identified. This is purely market research and there is no selling involved. Gemba is New Zealand Racing Board’s agent in respect of this research. In this instance, your email address has been provided to Gemba, under a strict confidentiality agreement entered into with the New Zealand Racing Board, to conduct this research project only. Gemba adheres strictly to defined market research practices to preserve anonymity and confidentiality of information. Gemba will not use your email for any other surveys. If you have any questions relating to this study, please email: surveys@thegembagroup.com Thank you in advance for your participation. Yours sincerely, Dave Quote Share this post Link to post Share on other sites More sharing options...
Beck"s 40 Report post Posted June 8, 2017 Well here we go again..... more money spent on a fruitless exercise and they cant even do the survey themselves. Another fat consulting fee down the toilet..... The Gemba Group: Home 1. 2. Welcome to Gemba, a leading authority in the ever-changing world of sport and entertainment. Offering specialised services across insights, strategy and ... Careers Full-time, Shanghai – China. Looking for a dynamic role in ... Strategy Highly specialised services spanning Business Strategy ... People & Culture culture where everyone has the ... MEET THE PEOPLE WHO ... Marketing Strategy MARKETING STRATEGY. Gemba works hand-in-hand with clients ... Management Consulting Our Management Consulting Division delivers strategic ... News ... to know about new open job positions & receive news about ... The Gemba Group.docx Quote Share this post Link to post Share on other sites More sharing options...
Insider 3,947 Report post Posted June 8, 2017 I agree, more of OUR money is being wasted. Can't the idiots read Race Cafe and then act on the advice given for free? Too easy for simple folk, but TOO HARD for the highly paid excutives, most of which are ex NZ Post failures. Just my opinion. Liz napier, Turny, von Smallhaussen and 4 others 7 Quote Share this post Link to post Share on other sites More sharing options...
Swoopa 281 Report post Posted June 8, 2017 13 hours ago, jasonmccook1 said: Dear Sarah, The New Zealand Racing Board, which runs the TAB, is currently seeking feedback through a quick online survey. The survey will be sent on Tuesday 13th June and will be open for responses until midnight Friday 23rd of June. It will take about 15-20 minutes to complete. As an acknowledgement of the commitment this survey requires, all those who complete this survey will go into the draw to win one of five $100 account top ups.To view the terms and conditions of this prize draw, please click here. We’d like to assure you that your responses are strictly confidential. All information is used for statistical purposes and individual responses are not identified. This is purely market research and there is no selling involved. Gemba is New Zealand Racing Board’s agent in respect of this research. In this instance, your email address has been provided to Gemba, under a strict confidentiality agreement entered into with the New Zealand Racing Board, to conduct this research project only. Gemba adheres strictly to defined market research practices to preserve anonymity and confidentiality of information. Gemba will not use your email for any other surveys. If you have any questions relating to this study, please email: surveys@thegembagroup.com Thank you in advance for your participation. Yours sincerely, Dave Dave!!!! Who the "flip" is Dave?If you are going to email someone wanting feedback,at least put your flipping name to it Daaavvve jasonmccook1 and Insider 2 Quote Share this post Link to post Share on other sites More sharing options...
shaneMcAlister 1,425 Report post Posted June 8, 2017 12 hours ago, Beck"s said: Well here we go again..... more money spent on a fruitless exercise and they cant even do the survey themselves. Another fat consulting fee down the toilet..... The Gemba Group: Home 1. 2. Welcome to Gemba, a leading authority in the ever-changing world of sport and entertainment. Offering specialised services across insights, strategy and ... Careers Full-time, Shanghai – China. Looking for a dynamic role in ... Strategy Highly specialised services spanning Business Strategy ... People & Culture culture where everyone has the ... MEET THE PEOPLE WHO ... Marketing Strategy MARKETING STRATEGY. Gemba works hand-in-hand with clients ... Management Consulting Our Management Consulting Division delivers strategic ... News ... to know about new open job positions & receive news about ... The Gemba Group.docx Amazing, and to think they could have done surveymonkey.com and set this up themselves for free. Also a customer satisfaction survey is a bit like a mystery shopper, if you feel you need it you probably already know they answers it is going to give you. NZracing/TAB your service is awful!! jasonmccook1 1 Quote Share this post Link to post Share on other sites More sharing options...
Brown Fox 867 Report post Posted June 8, 2017 The only question they will really be interested in "do you have an overseas account" Quote Share this post Link to post Share on other sites More sharing options...
Mr Williams 1 Report post Posted June 9, 2017 Exactly how many research companies does TAB need... Patiti 1 Quote Share this post Link to post Share on other sites More sharing options...
Insider 3,947 Report post Posted June 9, 2017 7 hours ago, Brown Fox said: The only question they will really be interested in "do you have an overseas account" I bet that it won't even be one of the questions!!!! Quote Share this post Link to post Share on other sites More sharing options...
Bimbo 734 Report post Posted June 9, 2017 10 hours ago, shaneMcAlister said: Amazing, and to think they could have done surveymonkey.com and set this up themselves for free. I was going to say that you might do that if the money to pay the bill was coming out of your own pocket, but when it's not you can just spend up large. Then I thought I better check out Gemba's website first. Looks like money well spent. I am expecting a massive turnaround in betting turnover in the next few months now that these guys from Gemba are on board providing NZRB management with a deeper understanding and insights into what is going on with their customers. Great stuff. I will sleep easy tonight. Quote Share this post Link to post Share on other sites More sharing options...
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